Help & Support
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How can we help?
Find answers to common questions or reach out directly
Frequently Asked Questions
How do I reset my password?expand_more
Click "Forgot password?" on the login page and enter your registered email. You'll receive a password reset link within 2 minutes.
How do I verify my student account?expand_more
After registration, an admin will verify your account within 24 hours. Use your official BIU email (biu.edu.ng) for faster verification.
How do I upgrade to Pro?expand_more
Go to the Subscriptions page and select a plan. You'll need to sign in first. Payments are processed securely and subscription is activated instantly.
Can I upload resources for other students?expand_more
Yes! Pro subscribers can upload lecture notes and resources. All uploads go through an admin review before being published to the platform.
How do I report inappropriate content?expand_more
Use the report button on any post or resource, or email us at report@biu.edu.ng. Our team reviews reports within 24 hours.